On Users and Innovation

5 February 2010 • By Lance • Comments 4

I always believe customers/users are always right, but what if the truth is they’re most of the time wrong? What if we all failed to innovate all because we are haunted with the vague functional spec and their vision of a far flung unknown universe? Does it make sense to perfect a product that no one uses? Or should we justify creating something ‘magical’ and redefine their experience by using our pragmatic thoughts as curators?

Let’s see.

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Raisa

For me, we don't have to choose one side and forget the other. It's just a matter of proper balance. Customers/users may hinder applying your creative and innovative ideas but it is up to you to convince them. Point out how they could benefit from it. If they are just too closed minded then you have no other choice but to follow. It's not your loss anyway.
Raisa

For me, we don't have to choose one side and forget the other. It's just a matter of proper balance. Customers/users may hinder applying your creative and innovative ideas but it is up to you to convince them. Point out how they could benefit from it. If they are just too closed minded then you have no other choice but to follow. It's not your loss anyway.
http://voidnothings.com/ Lance

I believe when you have a product in mind you have to be very specific on your intended users. Failure to identify it at the beginning is a recipe for failure.
http://voidnothings.com/ Lance

I believe when you have a product in mind you have to be very specific on your intended users. Failure to identify it at the beginning is a recipe for failure.